The 1-10-50 Rule

Over the past few months a very important side of startup life has been discovered by me. For me and a number of folks around me the journey gets a boost from an Inspirational talk, either in person or YouTube. Yes, the billionaires speaking (or say any large entrepreneur) does give us a push, but the rule I want to put forward for a startup is: 1-10-50 (One Ten Fifty…)

If you are a 1 person company, the best advice and help you will get is from a person running a 10 person company. If you are a 10 person company, your best advice would come from a 50 people company. Go talk to them.

Lessons In Customer Service

HDFC Twitter

On a day when I find myself defending two companies who have me as a client since years, I find it so obvious to share this simple lesson on customer service. In any industry it isn’t possible to give 100% satisfaction, something ought to go wrong sometime, somewhere. Specially if you are a bank or a hosting service dealing with large no of users. So I find these two gentlemen one after the other, complaining about their experience with HDFC and Hostgator respectively.

Both HDFC and Hostgator are service providers whom I have been very satisfied with (In fact this site is hosted on Hostgator since inception).  When I saw the first tweet from Ashutosh about HDFC asking for a photo identity for a simple work, I replied and defended HDFC. My defense was partly from my experience and largely in good faith. HDFC has been good to me, not perfect, but generally very good. And I jumped to defend them. Pause.

Take 2. Read More