Lessons In Customer Service

HDFC Twitter

On a day when I find myself defending two companies who have me as a client since years, I find it so obvious to share this simple lesson on customer service. In any industry it isn’t possible to give 100% satisfaction, something ought to go wrong sometime, somewhere. Specially if you are a bank or a hosting service dealing with large no of users. So I find these two gentlemen one after the other, complaining about their experience with HDFC and Hostgator respectively.

Both HDFC and Hostgator are service providers whom I have been very satisfied with (In fact this site is hosted on Hostgator since inception).  When I saw the first tweet from Ashutosh about HDFC asking for a photo identity for a simple work, I replied and defended HDFC. My defense was partly from my experience and largely in good faith. HDFC has been good to me, not perfect, but generally very good. And I jumped to defend them. Pause.

Take 2. Read More

Love Doesn’t Wait :(

If you love something, go and claim it now
If you ever wished for something, go get it now
If you every had a dream, go achieve it now

Love Doesn’t Wait, Time Flows. All it leaves behind is faded memories. Act now or repent later 🙁

… I write this as I realise that my most precious collection of Palm Treo 650s were thrown away in scrap because I didn’t follow up. No notification, no consideration to the value it held for me 🙁 The cracked display, scratched body that came after repeated falls from the bike, 000s of old messages from college and a truck load of emotional value, thrown away? Why? Because I was too busy to keep inquiring about it? I can argue that I did my best to get it back, followed up for the first few months, but somewhere in between I lost track… If I loved it, I wouldn’t have lost it, perhaps I didn’t love it enough. Love doesn’t wait, it flows Read More